{"id":267,"date":"2019-04-16T06:43:55","date_gmt":"2019-04-16T06:43:55","guid":{"rendered":"https:\/\/narrow.com.my\/?page_id=267"},"modified":"2019-04-16T06:43:56","modified_gmt":"2019-04-16T06:43:56","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/narrow.com.my\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;rgba(239,103,40,0.96)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#2130b7&#8243; background_color_gradient_end=&#8221;#ff915e&#8221; background_color_gradient_direction=&#8221;148deg&#8221; background_color_gradient_start_position=&#8221;19%&#8221; background_image=&#8221;https:\/\/narrow.com.my\/wp-content\/uploads\/2019\/03\/software-06.png&#8221; parallax=&#8221;on&#8221; custom_margin=&#8221;||||false&#8221; custom_padding=&#8221;10vw||16vw||false|false&#8221; bottom_divider_style=&#8221;arrow&#8221; bottom_divider_height=&#8221;29vw&#8221; bottom_divider_repeat=&#8221;0.8x&#8221;][et_pb_row custom_padding=&#8221;0px|0px|0|0px|false|false&#8221; custom_padding_tablet=&#8221;40px||40px||true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;3.22&#8243; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text _builder_version=&#8221;3.17.6&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Poppins|600|||||||&#8221; header_font_size=&#8221;5vw&#8221; header_font_size_tablet=&#8221;38px&#8221; header_font_size_phone=&#8221;28px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height=&#8221;1.5em&#8221; header_text_shadow_style=&#8221;preset3&#8243; header_text_shadow_vertical_length=&#8221;0.3em&#8221; header_text_shadow_blur_strength=&#8221;1.4em&#8221; header_text_shadow_color=&#8221;rgba(0,0,0,0.24)&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;80%&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||20px&#8221; animation_style=&#8221;fade&#8221; header_3_font_size__hover=&#8221;22px&#8221; header_3_font_size__hover_enabled=&#8221;22px&#8221; header_3_letter_spacing__hover=&#8221;0px&#8221; header_3_letter_spacing__hover_enabled=&#8221;0px&#8221; header_3_line_height__hover=&#8221;1em&#8221; header_3_line_height__hover_enabled=&#8221;1em&#8221; header_3_text_shadow_style__hover=&#8221;none&#8221; header_3_text_shadow_style__hover_enabled=&#8221;none&#8221; header_3_text_shadow_color__hover=&#8221;rgba(0,0,0,0.4)&#8221; header_3_text_shadow_color__hover_enabled=&#8221;rgba(0,0,0,0.4)&#8221;]<\/p>\n<h1>Refund Policy<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Features&#8221; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;50px|0|2px|0px|false|false&#8221;][et_pb_row custom_padding=&#8221;60px|40px|40px|40px|false|true&#8221; custom_padding_phone=&#8221;20px|20px|20px|20px||true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#ffffff&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;10px&#8221; box_shadow_blur=&#8221;80px&#8221; box_shadow_spread=&#8221;-10px&#8221; box_shadow_color=&#8221;rgba(44,54,92,0.2)&#8221; locked=&#8221;off&#8221; box_shadow_vertical__hover=&#8221;50px&#8221; box_shadow_vertical__hover_enabled=&#8221;on&#8221; box_shadow_blur__hover=&#8221;180px&#8221; box_shadow_blur__hover_enabled=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.17.6&#8243;][et_pb_text _builder_version=&#8221;3.21.1&#8243;]<\/p>\n<p><strong>Refund Policy<\/strong><\/p>\n<p><strong>PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.<\/strong><\/p>\n<p>Last Revised: 2019-04-16 10:35:40<\/p>\n<p><strong>STANDARD REFUND TERMS<\/strong><\/p>\n<p>Products purchased from Narrowcloud may be refunded only if cancelled within 30 days of the date of the transaction.<\/p>\n<p><strong>\u201cDate of the transaction,\u201d<\/strong>\u00a0for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Narrowcloud in accordance with the terms and conditions of the applicable product or service agreement (<a href=\"https:\/\/narrow.com.my\/website-terms-of-use\/\">Terms of Use<\/a>). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:<\/p>\n<p><strong>PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS<\/strong><\/p>\n<ul>\n<li>Hosting (all plans, except first payment after Free Trial)<\/li>\n<li>Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)<\/li>\n<li>SSL Certificates<\/li>\n<li>Daily Backups<\/li>\n<li>CloudFlare<\/li>\n<li>Cache Manager<\/li>\n<li>Business Email<\/li>\n<li>Enterprise Email<\/li>\n<li>Priority Support<\/li>\n<\/ul>\n<p><strong>PRODUCTS NOT AVAILABLE FOR REFUNDS<\/strong><\/p>\n<ul>\n<li>Redemption Fees<\/li>\n<li>Domain Name Renewals<\/li>\n<li>Privacy Protection<\/li>\n<li>SEO Toolkit<\/li>\n<li>G Suite<\/li>\n<\/ul>\n<p><strong>PRODUCTS WITH SPECIAL REFUND TERMS<\/strong><\/p>\n<p>New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours).<\/p>\n<p>Domain Name Transfers: Refundable within four days of registration (96 hours) if the registry has not begun the transfer process.<\/p>\n<p>The following ccTLD registries DO NOT permit refunds upon cancellation:<\/p>\n<ul>\n<li>.be<\/li>\n<li>.br (including .com.br and .net.br)<\/li>\n<li>.ca<\/li>\n<li>.ch<\/li>\n<li>.cz<\/li>\n<li>.dk<\/li>\n<li>.es (including .com.es, .nom.es, and .org.es)<\/li>\n<li>.eu<\/li>\n<li>.fr<\/li>\n<li>.hu<\/li>\n<li>.it<\/li>\n<li>.nl<\/li>\n<li>.nu<\/li>\n<li>.ru (including .com.ru, .net.ru, and .org.ru)<\/li>\n<li>.se<\/li>\n<li>.cat<\/li>\n<li>.asia<\/li>\n<li>.de<\/li>\n<li>.co.uk<\/li>\n<li>.eu<\/li>\n<li>.ru<\/li>\n<li>.info<\/li>\n<li>.mobi<\/li>\n<li>.in<\/li>\n<li>.us<\/li>\n<li>.pl<\/li>\n<li>.se<\/li>\n<li>.pw<\/li>\n<li>.co.in<\/li>\n<li>.fr<\/li>\n<li>.ag<\/li>\n<li>.xxx<\/li>\n<li>.vc<\/li>\n<li>.tf<\/li>\n<li>.re<\/li>\n<li>.pm<\/li>\n<li>.net.mx<\/li>\n<li>.mn<\/li>\n<li>.lv<\/li>\n<li>.lt<\/li>\n<li>.lc<\/li>\n<li>.jp.net<\/li>\n<li>.in.net<\/li>\n<li>.frl<\/li>\n<li>.dk<\/li>\n<li>.com.se<\/li>\n<li>.com.pl<\/li>\n<li>.com.de<\/li>\n<li>.cl<\/li>\n<li>.bz<\/li>\n<li>.at<\/li>\n<li>.am<\/li>\n<li>.ae.org<\/li>\n<li>.yt<\/li>\n<li>.wf<\/li>\n<li>.tv<\/li>\n<li>.sc<\/li>\n<li>.pt<\/li>\n<li>.net.pl<\/li>\n<li>.mx<\/li>\n<li>.lu<\/li>\n<li>.li<\/li>\n<li>.la<\/li>\n<li>.info.pl<\/li>\n<li>.gr.com<\/li>\n<li>.fm<\/li>\n<li>.cx<\/li>\n<li>.com.pt<\/li>\n<li>.com.mx<\/li>\n<li>.cn.com<\/li>\n<li>.cc<\/li>\n<li>.biz.pl<\/li>\n<li>.ar.com<\/li>\n<\/ul>\n<p><strong>REFUNDS FROM BALANCE<\/strong><\/p>\n<p>Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30 day time-frame can be applied to those payments.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Features&#8221; _builder_version=&#8221;3.22&#8243;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Pricing Title&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;rgba(21,11,114,0.3)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#ffffff&#8221; background_color_gradient_end=&#8221;rgba(0,0,209,0.21)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/narrow.com.my\/wp-content\/uploads\/2019\/03\/software-15.png&#8221; background_position=&#8221;top_center&#8221; custom_margin=&#8221;||&#8221; custom_padding=&#8221;0||10vw||false|false&#8221; locked=&#8221;off&#8221;][et_pb_row custom_padding=&#8221;60px|40px|40px|40px|false|true&#8221; 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Last Revised: 2019-04-16 10:35:40 STANDARD REFUND TERMS Products purchased from Narrowcloud may be refunded only if cancelled within 30 days of the date of the transaction. \u201cDate of the transaction,\u201d\u00a0for the purpose of this Refund Policy, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.6.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy | Narrowcloud<\/title>\n<meta name=\"description\" content=\"Refund Policy\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/narrow.com.my\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy | Narrowcloud\" \/>\n<meta property=\"og:description\" content=\"Refund Policy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/narrow.com.my\/refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Narrowcloud\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/narrowcloud\" \/>\n<meta property=\"article:modified_time\" content=\"2019-04-16T06:43:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@narrowcloud\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"7 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/narrow.com.my\/#organization\",\"name\":\"Narrowcloud Solutions Sdn. 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